New York Gov. Kathy Hochul and the Metropolitan Transportation Authority (MTA) launched a customer engagement survey that ...

Most customer service representatives are on the lookout for positions offering hours that fit their needs, Verint found.

Tesla overcame a big hurdle in the EU, with the Netherlands becoming the first EU country to approve its Full Self-Driving ...

With 22% of surveyed residential contractors anticipating profit declines in 2026, a survey from ServiceTitan reveals the ...

The Youngsville Post Office has been recognized as a top performer in customer service based on Point of Sale (POS) Customer ...

The video above features the latest footage from the RTA. DAYTON, Ohio (WDTN) – The Greater Dayton Regional Transit Authority is asking customers to share feedback through an online survey, beginning ...

Discover the best mass-market SUV brand for dealer service. We explore why Subaru won the JD Power 2026 Customer Service ...

SmartCustomer reports Gen Z may be vulnerable to tax scams, with inflated confidence and reliance on tech leading to a high ...

From explainable AI agents to a proactive copilot and VoC Action Plans, the 26.4 release puts product muscle behind the ...

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

MoveSafe Relocation has expanded its customer service team and established documented response time commitments. Phone calls ...

A local man thought he won a $1000 Publix gift card. Tim Sikit of Ocala said, “When I hit submit it took me to a Publix ...