SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE:PD), a global leader in digital operations management, today announced it has updated PagerDuty for Salesforce Service Cloud on Salesforce ...

NEW YORK (CBSNewYork) --No one really likes to wait on hold when looking for customer service, and dealing with automated voice prompts can often be more of a burden than a blessing. But what if there ...

Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

Dassault Falcon has launched a new customer service app for mobile and tablet users that puts the global resources of the Falcon customer service network at users' fingertips. The app offers instant ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

WhatsApp's push to get more businesses to use its platform, so it can finally rake in cash from its 1.3 billion users, now includes a full-fledged business app. It's appropriately dubbed WhatsApp ...

CHICAGO (WLS) -- Comcast customers have a new way to rate the cable company's customer service. A new app lets customers track and then rate Comcast technicians. It sends an alert to customers 30 ...