Contact center trends may not be the first thing that comes to mind when investors evaluate a company — but there The The ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of ...

Tech support scams cost victims billions each year and often target the most vulnerable users. Scammers use fear and urgency ...

NiCE (Nasdaq: NICE) today announced that once again it was the only vendor named a Customers’ Choice in the 2026 Gartner® ...

Agentic AI validation. Cyara introduces tools for testing AI agents in CX. Governance enhancements. New modules address ...

SINGAPORE, SG - April 01, 2026 - PRESSADVANTAGE - Voiso, a global provider of cloud contact center software, and WeCare ...

Two people wrote to Contact 6 after their dealings with customer service hit a wall. Suddenly, their conversations got a lot ...

More often than not, this so-called multitasking devolves into “mental-tasking”. Instead of genuinely solving problems, ...

It recognized One Lourdes Inquiry Center, a centralized system that simplifies how patients access hospital services and ...

NiCE has announced that Openreach, a unit of BT, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer j ...

A retired pilot and former Florida Tech instructor from Indialantic is jailed after child pornography was found on his phone.