Anyway, now that this mess is finally over, I have a few personnel questions for the new general manager. Just as soon as ...

When a customer calls to complain about a billing error or a delayed package, the person on the other end of the line is ...

Artemis II astronauts answered a question from the Treasure Coast on the night before their scheduled return to Earth.

The Department of Revenue has announced that call center service hours will be extended to help Pennsylvanians file their ...

Only days remain until the April 15 deadline to file taxes, and Pennsylvania tax preparation call centers have expanded hours to help late filers.

A state lawmaker from Wichita Falls may ask the governor to intervene if answers aren't provided on Archer County data center ...

To drive First Contact Resolution (FCR), organizations must pivot from compliance-heavy checklists to outcome-driven QA ...

Ever feel like throwing your phone, computer, or car keys at something? Why the sludge of modern life is so infuriating, and ...

Oftentimes call center employees will know what to expect from their customers… Just like this guy. He knew what was coming! Check out the full story. As if anything ever makes sense with this field ...

The groundbreaking to mark the ceremonial beginning of construction on the first of two giant data center projects in this region has been conducted. Now we wait for the second. And as the people of ...

Residents in Pataskala packed a standing-room-only planning and zoning meeting Wednesday, voicing skepticism about a proposed ...