Federal Minister for IT and Telecom Shaza Fatima Khawaja has announced relief for call centers and business process ...

Pakistan’s federal government has fully exempted call centers and BPO firms from energy-crisis operating hour restrictions, ...

A new extortion crew has targeted “several dozen high-value” corporations through phishing and helpdesk social-engineering, ...

A Jamaican call center startup, VLBPO, has entered a new phase of growth after securing its first enterprise-level client, ...

In the early 1470s, a Benedictine monk named Filippo de Strata sat down to write a furious letter to the Doge of Venice.

THE COMMON take these days, especially among the younger set, defines success partly as acquiring tangible things. In a study ...

The deal provides Motorola Solutions with HyperYou’s agentic AI for handling nonemergency calls, as well as real-time ...

A recent report by not-for profit organisation Business Process Enabling South Africa (BPESA) shows 8,180 new call centre ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

New platform shatters the decades-old "AI handles it or a human handles it" model - introducing a third paradigm where AI owns the member conversation end-to-end while human judgment arrives in ...