MediaNama uncovers false urgency, payment steering, and forced action in Amazon’s app despite its CCPA compliance claim.

Amazon has agreed to pay $2.5 billion to settle charges that it used "dark patterns" to dupe people into subscribing to Prime and thwarted cancellation efforts. The settlement resolves a 2023 lawsuit ...

Amazon knows that "millions" of people who enrolled in Amazon Prime did so accidentally, and that the cancellation process involves a "labyrinthian mechanism" that thwarts subscribers' attempts to end ...

When the U.S. Federal Trade Commission announced it had settled its “dark patterns” lawsuit against Amazon last month, leaders at the antitrust and consumer protection watchdog celebrated. “Today, we ...

If you’ve ever made an Amazon order with a particular seller because the estimated delivery for the item appears to match when you need it, only to be frustrated when a different (later) delivery ...