David Colón knew exactly how big the problem was. Every day, the United States Postal Service receives about 60,000 customer service calls. On a good day, his team could answer roughly 45,000 of them.

Over the decades, the Defense Department’s research arm has been responsible for several technology breakthroughs that have reshaped our lives. Phil Goldstein is a former web editor of the CDW family ...

His work has appeared in the Los Angeles Times, The New York Times and the Chicago Tribune This has led to the National ...

Dave Nyczepir is a Senior Editor for Manifest. StarTech.com’s new line of secure KVM (keyboard, video, mouse) switch products offers the strict isolation that military, intelligence and civilian ...

Eric Marchewitz is a field solution architect with a 23-year career in cybersecurity solutions, working for such companies as PGP Security, McAfee, Cisco and Check Point. Continuous threat exposure ...

Paul Petroski is the Federal CTO for Focal Point, a CDW company, and provides complex, enterprise-class solutions to public and private sector clients. His current responsibilities include project and ...

Agency leaders are under pressure to deliver artificial intelligence results, and they need vast amounts of power to do it.

The National Security Agency’s accessibility program leads the Intelligence Community in meeting the technology needs of employees with disabilities. Alexander Slagg is a freelance writer specializing ...

Most of the agency’s employees did some telework before the pandemic, but the new lessons learned in 2020 still apply today. Elizabeth Neus is the former managing editor of FedTech and the former ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Managed IT services may prove a useful part of agencies’ ...

The federal government relies on forms and other documents. Many important forms sit on the web, while others sit in storage boxes. The wealth of information available to government agencies is often ...

Carlos Soto is an award-winning reviewer and journalist with 20 years of experience covering technology and business within various sectors and industries. Until recently, rugged computers were often ...