SAN MATEO, Calif.--(BUSINESS WIRE)--newScale ® Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced that its contributions of Service ...
SAN MATEO, Calif.--(BUSINESS WIRE)--BMC Software, CA Inc., FrontRange Solutions, IBM, and newScale today announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and ...
It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
David Cannon, IT service management practice principal at HP and co-author of the Service Operation book in ITIL v3, says that to the extent v2 talked at all about return on investment, it was always ...
Dubai, UAE - CA, Inc. (NYSE: CA) today announced a new release of Unicenter Service Catalog that helps enable IT managers to define and deliver IT services in business terms. Poor alignment between IT ...
CERN, the home of the Large Hadron Collider, is using IT service management (ITSM) to support operations outside the IT function. Reinoud Martens, service manager at CERN, has been taking the IT out ...
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