The 52-hospital system uses conversational artificial intelligence to answer patient inquiries and direct them to the right place before they even become formal messages. “The in-basket piece of it, ...

COLUMBUS, Ohio — Central Ohio Primary Care (COPC), one of the state’s largest medical groups, has started charging patients for certain types of messages sent through the MyChart online portal. The ...

Add Yahoo as a preferred source to see more of our stories on Google. It’s a Wednesday, and I’m sending a question to my doctor through the messaging portal they encourage us to use. I receive a ...

Major primary care provider Central Ohio Primary Care is now charging fees for certain messages sent via patient portals like MyChart. These fees, often applied to messages requiring medical expertise ...

Atlanta-based Emory Healthcare has rerouted 30% of its MyChart messages at dedicated staff at four clinics to get a handle on the influx of patient portal exchanges. The health system has been using a ...

CHICAGO — Patients who ask for their doctors’ help through online portals might soon notice something new: fees for their physicians’ online advice. A growing number of health systems in the Chicago ...

It’s a Wednesday, and I’m sending a question to my doctor through the messaging portal they encourage us to use. I receive a response not too long after — which is fairly surprising, especially with ...