The Amazon Connect agent workspace now supports third-party applications. “This allows customers to take either their existing vendor–built solutions, like calendaring applications and analytics apps, ...

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Amazon Web Services Inc. said today it’s adding more machine learning capabilities to its cloud contact center platform Amazon Connect, making it easier for companies to forecast demand and analyze ...